Return Policy

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At Artisanscentel, we are committed to your satisfaction with our gift wrapping and handmade gift services. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.

Our Commitment to Quality

We take pride in the quality of our work and strive to exceed your expectations with every project. Each gift wrapping service and handmade creation is carefully crafted with attention to detail and premium materials. If you are not completely satisfied with your order, please contact us within the timeframes specified below.

Gift Wrapping Services

Standard Gift Wrapping

For standard gift wrapping services:

• Cancellations must be made at least 24 hours before your scheduled appointment
• If you are unsatisfied with the wrapping, please notify us immediately upon receipt
• We will offer to re-wrap the item at no additional charge if the issue is due to our error
• Refunds are available if we cannot resolve the issue to your satisfaction

Custom Gift Wrapping

Custom gift wrapping orders with specific design requirements:

• Design approval is required before work begins
• Changes cannot be made once wrapping has started
• Cancellations after design approval may incur a 25% restocking fee
• We will work with you to ensure the final product matches the approved design

Handmade Gifts

Return Eligibility

Handmade gifts may be returned within 14 days of receipt if:

• The item arrives damaged or defective
• The item significantly differs from the approved design or description
• There was an error in our production process

Non-Returnable Items

Due to the personalized nature of our services, the following items cannot be returned:

• Custom-made items with personalization (names, monograms, dates)
• Items made to your specific measurements or specifications
• Perishable items or items with a limited shelf life
• Items that have been used or altered after delivery
• Gift baskets or curated collections that have been opened

Return Process

To initiate a return, please follow these steps:

1. Contact us within 14 days of receiving your order
2. Provide your order number and photos of the item (if applicable)
3. Explain the reason for the return
4. Wait for our team to review and approve your return request
5. Follow the return shipping instructions provided

Return Shipping

Return shipping policies:

• If the return is due to our error, we will provide a prepaid return label
• If the return is for other reasons, you are responsible for return shipping costs
• We recommend using a trackable shipping method
• Items must be returned in their original condition and packaging
• We are not responsible for items lost or damaged during return shipping

Refunds

Once we receive and inspect your returned item:

• Approved refunds will be processed within 7-10 business days
• Refunds will be issued to the original payment method
• Shipping charges are non-refundable unless the return is due to our error
• Custom order refunds may be subject to a restocking fee
• You will receive an email confirmation once the refund is processed

Exchanges

We are happy to exchange items when possible:

• Exchanges are subject to availability
• Contact us to discuss exchange options before returning an item
• Additional charges may apply for upgraded or different items
• Exchange shipping follows the same policies as returns

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us immediately with photos of the damage
• Keep all original packaging materials
• We will arrange for a replacement or full refund at no cost to you
• Claims must be filed within 48 hours of delivery

Order Cancellations

Cancellation policies vary by service type:

• Standard orders: Cancel up to 24 hours before scheduled service for full refund
• Custom orders: Cancel before design approval for full refund
• After work begins: Cancellations may incur fees based on work completed
• Rush orders: May have limited or no cancellation options

Corporate and Bulk Orders

Special terms apply to corporate and bulk orders:

• Custom return policies may be negotiated for large orders
• Partial returns may be accepted for defective items within a bulk order
• Contact your account manager for specific terms

Satisfaction Guarantee

Your satisfaction is our priority. If you experience any issues with our services, please contact us immediately. We will work with you to find a solution, whether that means re-doing the work, offering a replacement, or providing a refund.

Contact Us

For questions about returns or to initiate a return, please contact us:

Artisanscentel
2100 N Stemmons Fwy, Dallas, TX 75207, United States
Phone: +12142981870
Email: inquiry@artisanscentel.world

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM Central Time.